Retail Manager

Division/Department: Retail and Museum

Job Title: Retail Manager

Reports To: General Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Regular

Location: Bryson City

Compensation: $16-20 per hour DOE, company benefits available

Job Summary: Responsible for total retrial store sales operation. Plans, organized, directs, and controls all retail activities to ensure retail goals and objectives are reached and consistent with established company policy. And financial objectives. Works as a team member of the management team and functions as the direct report for retail store and museum staff.

Essential Duties and Responsibilities:

  • Responsible for safe operation of the train.
  • Passenger car maintenance on non-operating days.
  • Perform brake tests, basic mechanical inspections and minor repairs on train cars.
  • Line track switches.
  • Lift/Lower/Carry frogs to and from locomotive and track.
  • Engage customers demonstrating strong customer service skills as part of the overall team.
  • Compliance with MRRR procedures, safety and operating rules.
  • Work with other departments as part of a team to provide passengers/guest with positive memories.
  • Other duties as requested.

Education, Skill and Work Experience Requirements:

  • High School Diploma or equivalent.
  • Ability to communicate effectively in both written and spoken English.
  • Ability to be on your feet for up to 12 hours.
  • Ability to lift 75 lbs.
  • Ability to ascend/descend train steps/ladders and crawl on, under and around locomotive and passengers' cars while performing needed maintenance functions.
  • Good balance/equilibrium: walk on moving trains, graveled, uneven and/or sloped surfaces that may be wet/slippery while carrying lantern and flashlight.
  • Must possess organizational skills with ability to multi-task while prioritizing workload with practical, flexible and innovative approach to work.
  • Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
  • Pre-Employment & Random Drug Testing program in compliance with FRA and company policy.
  • Take & Pass GCOR Rules Test.
  • Valid Driver License.

Work Environment:

  • Work on and off the train in varied terrain in all weather during both daylight and dark hours.
  • Work with mechanical shop setting and railyard during maintenance of locomotives, passenger's cars, MOW equipment, etc.
  • Varied schedule throughout the year dictated by train schedule and maintenance operations


Full time
Bryson City, NC 28713, US