Outlet Manager

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The overall objective and purpose of the Food and Beverage Outlets Manager is to provide leadership and management for the Food & Beverage Division, including the Cielo Restaurant, SkyTop Lounge, Revive Café and Pool Bar to serve local and hotel guests. This position oversees supervisors and operation of the food and beverage service establishment, and maintains a close liaison with the kitchen and catering sales department to ensure maximum profitability.

Primary areas of responsibility include, but are not limited to the following:

    -Oversees the day to day operations of the outlets service staff ensuring that the total guest experience is second to none.
    -Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
    -Participate in and submit accurate beverage and retail inventories on monthly basis per Brand Standards and Director of Food and Beverage.
    -Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
    -Strives to continually improve Brand Standards GSS, guest service standards and maximize the financial performance in areas of responsibility.
    -Ensures corrective action is taken to continuously improve service results.
    -Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
    -Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
    -Maintains service and sanitation standards in restaurant, bar/lounge, pool area and room service areas.
    -Create and implement promotional plans to drive business to Beverage Department; host local events and local business opportunities
    -Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.


    -To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
    -Works strategically to devise plans in alignment with organizational goals.
    -Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
    -Utilizes our systems, tools and resources to accomplish results and achieve goals.
    -Knowledge of software; Internet software; Inventory , Order processing, Excel and Word Processing software.
    -Requires good communication skills, both verbal and written
    -Ability to respond promptly to customer needs.
    -Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
    -Ability to maintain and build relationships with existing and potential clients as well as vendor contacts
    -Proficient in Micros POS system
    -Proficient in Open Table reservation system
    -Ability to effectively present information and respond to questions from hotel leaders, management, clients, customers, and the general public.
Full time
Phoenix, AZ 85003, US