Guest Service Agent - DoubleTree Grand Rapids

FREE COOKIES! DoubleTree hotels are well known for welcoming their guests with a warm, chocolate chip cookie upon arrival. As an employee at DoubleTree Grand Rapids, you'll have an immediate sense of welcome and warmth too. The hotel functions as one family, with everyone working together to take great care of our guests. We also like to enjoy ourselves with employee luncheons and celebrations. You'll see all managers working right next to their teams. As a part of larger management company, Spire Hospitality, there is potential for growth not only at our hotel but within some of the 25 properties in 18 states. See the country and work for a great company. What could make it better? Our benefits are top notch. Full medical, dental and vision, 401k, PTO, holiday pay, hotel discounts that can also be used for friends and family, membership to the Marriott Federal Credit Union and the list goes on. If any of this interests you, I encourage you to apply below to start enjoying the job that is more than just a job.

Pay rate up to $14.50 per hour depending on experience and availability.

Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Sample Responsibilities:

Greet customers immediately with a friendly and sincere welcome.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues.

Handle cash make change and balance an assigned house bank.
Full time
Grand Rapids, MI 49528, US