Billing Solutions Specialist

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port, and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

Position Summary:

The Billing Solutions Specialist is accountable for the seamless Invoicing to Receipt-of-Payment process for the assigned customer portfolio by working closely with SSC who will own the Audit, Generate, and Invoice Presentation process.

This position will own a customer portfolio and will be responsible for receiving, reviewing, resolving, and responding to all escalated invoice-related inquiries from customers for ocean freight and accessorial charges invoices (excluding Detention & Demurrage).

The Specialist will proactively act to resolve possible future issues based on the current situation by ensuring root-cause is identified and addressed by performing in-depth research and providing feedback to business. This includes maintaining SOPs, answering Shared Service Center RFIs, working on process improvement by coordinating with other departments or agency. Will also be responsible to act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts.

This position will be responsible to:

  • Accountable for the quality and accuracy of the billing to Cash process for its assigned customer portfolio.
  • Receive, review, resole and respond to all invoices related inquiries and disputed invoices for ocean freight and accessorial charges (Excluding detention, demurrage) and address the root cause of the inquiries
  • Responsible to closely follow the processes being performed in the Shared Service Center “SSC” and constantly communicate with the “SSC” (written and verbal) to address issues and changes needed to optimize the accuracy of the billing
  • Proactively problem solve, seek out root causes and recommend actions for correction. Bring issues to the attention of the department to resolve and prevent future issues
  • Serves as expert in the interpretation and explanation of service contracts, tariffs and agreements with ability to rigorously interpret and apply relevant policies and procedures
  • Update SOP and communicate to relevant parties (SSC mainly)
  • Ensure that the disputes are fixed by adjusting the invoice and returning the updated invoice to the customer. And properly documented in NOVA in accordance with the defined procedure
  • Will act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts
  • Miscellaneous related duties, reporting or projects as assigned

Skill Sets / Education & Experience Requirement

  • High School Diploma
  • Minimum 2 years' of general work experience
  • Strong attention to detail
  • Good level of analytical and problem solving abilities
  • Good conflict resolution skills
  • Strong systems acumen
  • Ability to effectively work independently as well as with peers.
  • Excellent communication skills (verbal and written).
  • Good working knowledge of Excel
  • Proficiency in computer skills to include Microsoft applications. (Microsoft Outlook, Word, PowerPoint, Access, others)
  • Must be available to work 8:00am - 5:00pm, Monday thru Friday.

Skill Sets / Education & Experience Preferred:

  • Bachelor's Degree preferred
  • 1-2 years' of industry experience preferred
  • Excel Skills to include (i.e. data manipulation using pivot tables, formulas, etc.) preferred
  • Understanding of Industry processes and standards as a whole
  • Familiarity with functions of different internal departments, preferably rates and detention and demurrage
  • Understanding of Service Contracts and Tariff filings

Come along on CMA CGM's adventure

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

Full time
Norfolk, VA 23500, US