Technical Support Specialist I - JD23

MSR-FSR is a global partner to equipment manufacturers and device manufacturers in the Semiconductor Industry! Our positions include benefits such as medical, dental, vision, 401(k), PTO, and paid holidays. Join our awesome team in an exciting, fast paced, and ever-growing industry!

We are looking for experienced semiconductor field service or start up technicians with at least 4 years of experience for a position located in Hillsboro, OR. In lieu of this experience, candidates with a Bachelors degree in Electrical, Mechanical or Chemical Engineering will be considered.

Responsibilities:

  • Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
  • Provides technical information and assistance regarding new systems or changes/modifications to existing systems
  • Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) and Orbit requests to Japan as necessary
  • Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)
  • Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required
  • Performs SMBWA and completes reports as required
  • Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
  • Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
  • Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
  • Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
  • Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement
  • Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
  • Provides on-site Field Engineer training on current and new product technology
  • Provides Technical presentations as required for customers and the field service team as needed
  • Coordinating site-specific improvement plans
  • Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics
  • Maintain and advise finger print documents as the TEL owner and internally make sure that engineers are using the correct version of the document
  • Able to travel 20% - 30% for training or to perform task as needed

Qualifications:

  • 4+ years of field service/start-up experience preferred (recent grads will be considered)
  • Minimum Bachelors in Electrical, Mechanical or Chemical Engineering required
  • Mechanical aptitude is required as well as an ability to manage multiple tasks
  • Thorough understanding of technical issues involving the maintenance, repair and/or installation of semiconductor equipment and procedures are required
  • Eligible for badging at Intel and ability to work any shift, as needed.
  • Ability to pass required drug screening and background check
  • This is a safety sensitive position; ability to maintain the appropriate standards is required.

MSR-FSR is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

PM20





PI141525745

Company
MSR-FSR
Posted
07/15/2021
Type
Full time
Salary Range
$35,000.00 - 60,000.00
per Year
Salary range estimated by
Location
HIllsboro, OR 97123, US