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Client Relationship Manager

Client Relationship Manager

What we need:

The position operates in a fast-paced, technology-based environment. The Client Relationship Manager will have total responsibility for the client experience and retention of client accounts and the control and autonomy to help clients succeed in expected and unexpected ways.

You will have total responsibility for the client experience and retention of client accounts and the control and autonomy to help clients succeed in expected and unexpected ways.

Essential Functions:

  • Total responsibility as primary liaison between Net Driven and dealers in the United States and Canada.
  • Communicate effectively and timely with clients about Net Driven’s products and features and the process that will be followed to deliver them.
  • Onboard product upsells
  • Plan, schedule and execute client performance discussions within established time frames.

Education & Experience:

  • The ideal candidate will have a bachelor’s degree and/or equivalent client management experience
  • 2 - 5 years’ equivalent experience
  • Fast learner who thrives on multi-tasking
  • Skilled at managing time/priorities based on company goals and objectives.
  • Knowledge of SEO, social media and website analytics.
  • Must be a great communicator to contribute to and ensure high integrity and a high productivity culture.
  • Experience with Salesforce.com or CRM software preferred
  • Technology/Automotive experience preferred
  • Call center success in a client facing position a plus.

About Net Driven:

Net Driven, founded in 2007 by a third-generation independent shop owner, provides results-driven digital marketing solutions to thousands of independent automotive businesses throughout North America. Working exclusively within the automotive space, Net Driven has become the most trusted digital marketing solution provider and has over 60 different partnerships with major manufacturers, wholesale distributors, and trade associations. Net Driven helps small businesses thrive in the digital age and employs some of the region’s most influential minds in technology, SEO, digital marketing, and web design.

What we offer:

Benefits include paid holidays, vacation and health care.



Company
Net Driven
Posted
06/11/2021
Type
Full time
Location
Scranton, PA 18512, US