Service Technician - rotating shifts - Digital Service Specialist


US-IL-Monee
Canon Solutions America, Inc.

Requisition ID: 25000
Category: Field Service
Position Type: Full-Time

Overview

Works on Production equipment, including Canon and Oce industry-leading products, on-site at a major customer location. Provide operational, maintenance and networking support for customers, by executing the highest level of service with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards.


Responsibilities

- Diagnoses mechanical, software, network and system failures, using established procedures.
- Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications.
- Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record-keeping.
- Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
- Meets customer demands by providing efficient, responsive and accurate flow of service information.
- Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same.
- Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested.

Qualifications

Typically requires general education and/or vocational training but little to no experience.
- Associates degree in electronics or electrical engineering capacity from an accredited college or technical school, or equivalent experience with a high school diploma. Military experience is a big plus!
- Possess a basic understanding of internet environments.
- May require some travel (valid driver's license and acceptable driving record necessary).
- Must be able to work in a 24x7 environment, perform shift work and do on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-EF1 #PM20






PI138576374

Posted
06/06/2021
Type
Full time
Salary Range
$42,000.00 - 79,000.00
per Year
Salary range estimated by
Location
Monee, IL 60449, US