ER Coordinator / Advice Nurse

Full Time: 8AM-4PM, Monday-Friday
(alt: Monday-Thursday 8AM-6PM)

Vista Veterinary Specialists is looking to hire a full-time ER Coordinator/ Advice Nurse to join our hospital in Sacramento, California.

About us: At Vista, our mission is to advance the veterinary profession through our leadership in medicine, education, business, and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the role: As an Advice Nurse, you will be working in conjunction with the specialty PCC's and Hospital Services Manager in leading the clinical teams with a focus on high-quality, comprehensive, accessible, supportive, and personalized care for all patients and clients. This role is solely administrative and assists with promoting clear communication and assistance to our clients, promptly answering client concerns/questions, and assisting in the ER workflow in relation to clients.


  • Answering client questions and advising on route of care for pets (via phone/email)
  • Managing all ER messages and communicating with DVMs as necessary
  • Communicating ER DVM messages not being handled to MD/HD
  • Communicating client issues/complaints to on shift supervisors/leads
  • Routing transfers from rDVMs to the appropriate service
  • Sending finalized records to rDVMs
  • Assisting Pharmacy Technician with questions if/when they are unavailable
  • Assisting CSR's with phone calls/phone triaging

About You:

  • Clinical veterinary experience required (emergency experience preferred)
  • College or technical school education or equivalent work experience
  • Technical credibility related to specialized expertise (call center, veterinary technician, client service, inventory, etc.)
  • Must have mathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication division and proportions to practical situations
  • Demonstrate analytic abilities to identify and analyze problems, weighs relevance and accuracy of information to provide effective solutions
  • Computer literacy
  • Knowledge of EzyVet and Smartflow preferred, but not required

Benefits of Working at Vista: Health benefits start on your first day! Compensation is based on experience and skill level. Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.




Full time
Sacramento, CA 95831, US