Risk and Compliance Specialist - Phoenix

Starting June 14, 2021, successful candidates may receive a one-time sign-on bonus of $500! Apply today to join Uber and ignite opportunity by setting the world in motion.

 

About the Role

At Uber, providing outstanding customer support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.

Risk & Compliance is a critical part of Uber’s success, working with partners across the business to ensure compliance to regulatory standards, and we’re looking for a COE Specialist II, (you!), to support efforts within our Center of Excellence (COE). The Risk & Compliance Specialist role will be located out of our downtown Phoenix, AZ office (201 E. Washington Street). As a Risk & Compliance Specialist you will be tasked in quickly and accurately completing process work on a variety of mission-critical tasks that are marked as too critical or too new to move to a permanent home. This role relies on multiple tools and modalities to ensure our partner supply is not impacted by regulatory change.

The Phoenix COE is working remotely until mid-September, 2021. You must be able to work from home with a secure internet connection and be able to work out of the Phoenix office location at least three days a week once we return to office.

**Uber does not provide visa sponsorship for this role**

What You'll Do

 

  • Perform basic research and data entry related to multiple crucial projects
  • Maintain excellent interpersonal skills and integrity while delivering outstanding customer service
  • Be able to learn and master multiple systems used within the workplace
  • Communicate quickly and effectively 
  • Become an expert on processes and engage in sophisticated problem solving
  • Follow process guides to complete tasks and provide support to various crucial initiatives 
  • Investigate fraud instances and take action accordingly
  • Conduct outbound call campaigns and support supply campaigns focused on getting earners on the road
  • Update and audit partner documentation

 

Basic Qualifications

 

  • Some experience or internship in a compliance/quality focused industry such as banking, insurance underwriting, or lending, though others are acceptable

 

Preferred Qualifications

 

  • Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal and external customer communication
  • Ability to multitask, prioritize, and handle time effectively
  • Excellent interpersonal skills, integrity, and follow-through on tasks
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Detail-oriented
  • Basic analytical/technical skills
  • Previous experience in phone based customer service
  • Basic Excel or Google Sheets skills
  • Ability to work with sensitive customer information
  • Ability to work weekend shifts are required

 

About the Team

Risk & Compliance is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards. R&C agents complete high quality reviews and projects within the scope of the organization, including background checks, audit related work, and fraud mitigation. We work in concert with the Program teams, Legal teams, and others to ensure compliance to all regulatory standards and mitigate risk.



At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

 

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Company
Uber
Posted
06/03/2021
Salary Range
$50,000.00 - 82,000.00
per Year
Salary range estimated by
Location
Phoenix, AZ 85004, US