Patient Services Representative-Family Care Norman

INTEGRIS Health has the most expansive clinical network in Oklahoma that provides medical care for all ages. Our clinics embrace our values of partnering with people to live healthier lives along with our vision to be the most trusted partner for health in Oklahoma.

Come work in a positive team environment with our Family Care Norman clinic in Norman, Oklahoma. Earn great benefits including personal paid leave and retirement savings plan.

Clinic hours Mon - Fri 8a to 5p

Patient Services Rep - Full Time

Job Code: 8518

may be filled with a PSR Senior (8519)

Position Summary:

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Patient Services Representative responsibilities include, but are not limited to, the following:

* Responsible for receiving and/or dispatching incoming phone calls

* Collects payments for copays and deductibles

* Makes financial arrangements for patients

* Performs check in and out duties accurately and timely

* Makes appointments for visits and, if an emergency, informs a clinical employee or provider

* Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.

* Accurately enters patient demographics into the practice management system

* Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals

* Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider

* Manages large call volume while maintaining excellent telephone etiquette

* Organizes workflow to meet patient needs in a timely manner


Reports to Office Manager/Supervisor.

Required Physical Demands (Subject to Reasonable Accommodation):

Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Environmental Conditions:

Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.


* 1 year clerical experience preferred

* Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred

* 6 months customer service experience, 6 months telephone customer service experience preferred

* Must be able to communicate effectively in English (Verbal/Written)

PSR Senior - 8519 qualifications:

* 3 years of experience in a health care setting to include both interpersonal & telephone customer services

* Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred

* Knowledge of Microsoft Office

* Must be able to communicate effectively in English (Verbal/Written)

IMG Float Pool: This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.

IMG Clinics: For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire.

For Current Deaconess Incumbent(s) Only at the time of acquisition (10/1/2018): High School Diploma or equivalent preferred.
Salary Range
$22,000.00 - 30,000.00
per Year
Salary range estimated by
Norman, OK, US