Tier II Support Analyst


This position reports to the Manager-Information Systems and Deployment and supports the internal network as well as various hardware & software technologies. This individual should be well versed in Windows Server Operating Systems and Active Directory. Position is also heavily involved with system imaging and builds. Therefore, experience with workstation deployments is preferred. The current working environment consists of MS Windows Server 20012R2-2019, MS Windows 10, MS Office 2013/2016 and MS Office 365 with a variety of client/server applications. This position must have the ability to prioritize problems with different severity levels and communicate with team members to effectively organize workloads. Daily interaction with local and remote users will also require excellent written and verbal communication skills. Travel will be required on an as needed basis.

Essential Duties and Responsibilities:

  • Network maintenance, monitoring & troubleshooting
    1. Firewalls, Meraki WAPs, PoE Switches
  • MS Windows Server 20012R2-2019 installation, support & maintenance
  • Active Directory support & maintenance (including Group Policies)
  • Backup installation, support & maintenance (Veeam, Barracuda Cloud, Symantec DLO)
  • MS Windows 10 PC, Workstation, and Laptop deployments (create/maintain images)
  • MS Remote Desktop Client setup & support
  • MS Patch management
  • E-mail (MS Office 365/Outlook) support & maintenance
  • Endpoint Security installation, support & maintenance
  • Sophos Encryption installation, support & maintenance
  • Hardware/Software support for local and remote users
  • VoIP Hosted Phone System installation & support
  • Asset Management
  • Assist with Software License Management/Documentation
  • Other duties as assigned

Education and/or Experience:

  • 2 year degree or certification in computer-related field
  • 3+ years experience as a Systems Administrator

Knowledge, Skills and Attributes:

  • MS Windows Server Operating Systems (20012R2-2019)
  • Active Directory
  • MS terminal Services/RDS
  • Networking (LAN, WLAN, WAN, TCP/IP, DNS)
  • Server, Desktop, Laptop, and Workstation hardware (Dell experience a plus)
  • Client operating systems (MS Windows10)
  • System imaging and deployment (MS Deployment Kit)
  • MS office 365 E-mail Hosting
  • MS Office 2013/2016 products such as Word/Excel and PowerPoint
  • Anti-Virus / Endpoint Security Products
  • Sophos Disk Encryption

Benefits Offered:

Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Critical Care and Accident Coverage, Pet Insurance, Wellness Program, Vacation, Sick Time, 401K with Match,9 paid holiday's and work/life balance...plus much more!

Equal Opportunity Employer

Monday - Friday: 8am - 5pm

Full time
Salary Range
$49,000.00 - 73,000.00
per Year
Salary range estimated by
Westminster, SC 29693, US