Consumer Lending Phone Support

Philadelphia Federal Credit Union is looking for Consumer Lending Phone Support!

Position Title: Consumer Phone Support

Job Type: Full-Time

Classification: Non-Exempt

Salary: $12.00 - $15.50

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. As a member of this team, your primary responsibility is to serve and satisfy the credit union members, as well as provide phone and administrative support to the Loan Department.

Essential Functions & Basic Duties

  • Efficiently process new loan products and prepare applications for review by loan processors.
  • Inform members regarding status of loan applications.
  • Provide answers to member questions pertaining to loan servicing.
  • Provide member service to all members and cross-sell credit union products/services when applicable.
  • Schedule loan closing appointments as needed.
  • Disburse loans for loan processors.
  • Manage eSignature notifications.
  • Complete process for Autodrafts.
  • Assist with filing faxes as needed.
  • Mail distribution and UPS delivery.
  • Complete credit research requests as needed.
  • Prepare reports as needed for Management.
  • Adhere to all department related policies, procedures and federal compliance regulations.
  • Comply with credit union policies in accordance with security and operational control requirements.
  • Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA) and lending regulations as assigned.
  • Serve as back-up for the Loan Servicer Job Functions.
  • Serve as a back-up for loan processing as needed.
  • Support PFCU productivity and efficiency by performing any other duties as assigned or required.


  • Minimum high school diploma or equivalent.
  • Employee must register with the NMLS Registry as required by the S.A.F.E. Act.
  • Previous financial and or member service experience is desired.
  • PC proficiency required, experience with Microsoft Word and Excel preferred.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Ability to effectively handle conflict and resolve problems.
  • Excellent written and oral communication skills required.
  • Must be attentive and detailed oriented.
  • Knowledge of proper telephone etiquette.

Why Work For Us…

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO.
  • Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)
PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.

Full time
$12.00 - 15.50
per Hour
12800 Townsend Road, Philadelphia, PA 19154, US

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