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Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we are able to provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our Epic team is focused on streamlining the way we share patient information across clinical providers and business systems users, with the goal of making each patient’s experience seamless and patient-centered. The team includes Application & Clinical Analysts, Business Intelligence Analysts, Access & Revenue Cycle Analysts, Credentialed Trainers, Instructional Designers, Software Engineers, and their management. This elite organization takes pride in having completed our initial Epic implementation fully half a year ahead of schedule.


Our ClinDoc team is hiring an Application Analyst to use their extensive knowledge of the client’s clinical or business requirements, application capabilities, and  technical skills to implement and support applications. The Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. The Application Analyst is also responsible for the application configuration, go-live support, and on-going client support. The ClinDoc analyst works on multiple projects concurrently. The Application Analyst provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.


*Epic certification is a requirement of the position


Responsibilities include:
•    Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
•    Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support.
•    Support users on new applications, modules, and functionality.
•    Provide 24 x 7 on-call coverage user support on a rotating basis
•    Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
•    Provide advanced application troubleshooting support for the application(s).
•    Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required.
•    Review Application Analysts’ resolutions and solutions for accuracy and completeness.
•    Determine how a new system, upgrade, or new component can best meet the needs of the users: 
•    Analyze business/clinical needs and requirements.
•    Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
•    Utilize extensive knowledge of the system to reveal potential issues related to user requests.
•    Evaluate the operational workflow that is applied to the system.
•    Create system specifications from user requirements.
•    Create test plans and test new systems, version upgrades, and any system modifications.
•    Document all outcomes of testing. Review Application Analyst’s test plans and documented outcomes for consistency and thoroughness.
•    Design database queries and create reports utilizing a report-writing tool.
•    Application implementation, troubleshooting, and support.
•    Perform other related duties as required.

Technical Skills Required
•    Epic ClinDoc certification.
•    Application/System implementation, troubleshooting, testing, and support experience.
•    Full life cycle of implementation with go-live support experience.
•    Strong desktop skills including Word, Excel, PowerPoint, Visio.
•    Knowledge of clinical area or business area to be supported.
•    Programming or other technical skills beneficial.
•    Experience dealing with end users.
•    Strong analytical and problem solving abilities.
•    Strong communication, interpersonal and rapport-building skills.
•    Presentation skills.
•    User and vendor interaction.


Bachelor’s degree OR related work experience.


* Montefiore IT is unable to provide relocation for this position


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 4 Executive Blvd, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 147185 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



Salary Range
$68,000.00 - 103,000.00
per Year
Salary range estimated by