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Pacific Catch, Inc

Currently seeking Team Leaders for our Santa Clara County locations.


Please apply at www.pacificcatch.com/careers

Pacific Catch, Inc. is a West Coast Fish House dedicated to delivering high quality sustainable seafood with a unique perspective. From the day we opened we've been mindful about where our ingredients come from and how to bring to life the vibrant flavors and feeling of the Pacific. That's why we're a community. This is how we connect - over food we can share. Overall the tie that binds us is our mutual love of seafood and respect for the ocean's resources. We currently have 11 locations around the San Francisco Bay Area. With a 12th location opening in San Diego this summer!! Come Grow with Us!

Pacific Catch, Inc. is committed to being a positive force in the communities we serve. We support local events and programs and work hard to control our environmental impact.

Ocean friendly restaurant: As a proud partner of the Surf-rider Foundation, we believe and support their efforts towards the protection and enjoyment of the world’s ocean, waves and beaches.

Responsible sourcing commitment: As a member of the Seafood Watch program, we are committed to sourcing seafood from Environmentally Responsible Sources as defined by the Monterrey Bay Aquarium.

Joint industry efforts: Through our James Beard Smart Catch partnership we have a chance to use our sourcing program to support industry efforts to maintain healthy, sustainable food sources both for now and for future generations.

Team Leader

The Team Leader will assist the General Manager with directing the daily operations of the FOH restaurant, ensuring compliance with the company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, and financial accountability. Managers will ensure that the highest quality food and services are delivered to each guest.

RESPONSIBILITIES

  • Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
  • Provide direction, leadership and mentoring to all FOH staff during all shifts.
  • Assist with disciplinary of team members, including employee coaching and termination
  • Ensure fast, accurate service, with positive and polite guest interaction
  • Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
  • Assist in recruiting, interviewing, hiring and training new team members
  • Conduct inventory and cash control procedures
  • Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
  • Handle guest complaints with professional and sincere attention
  • Completion of daily, weekly and monthly operational, administrative and HR-related duties
  • Review and understand P& L statements, apply knowledge to make improvements in your area of responsibility

QUALIFICATIONS

  • 4+ years of full-service restaurant hospitality experience, with 2 years’ in management
  • You’ve managed other successful, high volume restaurants in an innovative chain
  • You possess a proven track record of effectively and empathetically training, mentoring and managing hourly employees
  • Technology savvy: comfortable with MS Office, Google Apps/programs, & Aloha, use of tablets and/or handheld devices, and an understanding of social media outlets
  • Full understanding of a P&L statement, ask the right questions, and you look for opportunities to improve sales or manage costs
  • Holds themselves to high standards and expects the same from their team; leads by example
  • Passionate about protecting our oceans and environments

PHYSICAL

  • Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
  • Must be able to reach, bend, stoop and frequently lift up to 25 pounds.

SCHEDULE

This is a full-time, hourly position, approximately 40-50 hours/week. Managers will be expected to work evenings and weekends regularly.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering extraordinary opportunity for personal and professional growth, a competitive package of unique and meaningful benefits and a fun and inclusive work environment where people feel cared for and valued.

Maintaining our Team Members and Guests safety is of the utmost importance to Pacific Catch, Inc.


Company
Pacific Catch
Posted
04/06/2021
Type
Full time
Location
Santa Clara, CA 95054, US