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Guest Services Operator - Full-Time

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We are currently seeking a Guest Services Operator to share our Vision – to create the most imaginative, authentic and meaningful wellness experience. This position is responsible for a high volume switchboard which manages the resorts internal and external inbound calls.  In addition to the phone duties, the individual(s) in this position will prepare welcome amenities, and perform various other administrative duties. Finally, the individual(s) in this role coordinate the transportation for all arriving and departing guests with our third party transportation partner. We are looking for colleagues who can make a connection to our guests, are empathetic and compassionate, and are engaging and friendly.

 As part of the Hyatt and Miraval family, we offer a complete benefits package including:

  • Robust PTO package.
  • Complimentary and discount Hyatt nights.
  • Use of facilities, ability to participate in classes, and discounts on Spa services.
  • 401(k) and ESPP.

Miraval Austin’s Life in Balance Spa is honored to receive not only one, but two distinguished awards in 2020 – North America’s Best Resort Spa and Texas’ Best Resort Spa. We are seeking candidates who are driven and committed to helping us achieve continued success. Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. 


Miraval Austin demonstrates a relentless commitment to a creating a safe working environment for all colleagues and guests with comprehensive protocols and training. Current procedures in our spa include:

  • Accredited as a Global Biorisk Advisory Council (GBAC) STAR™ Facility which recognizes Miraval Austin as a showcase example of commitment to ensuring a clean, safe, and healthy environment for our employees, customers, and stakeholders.
  • All Colleagues required to complete a wellness screening and temperature check upon arrival for their shift.
  • All colleagues required to wear masks at all times, in addition to other PPE (gloves, smocks, faceshields, etc.) as required by their position.
  • Guests must wear masks inside (with minimal exceptions) and outside if they are not able to socially distance.

Qualifications - External
  • 1 year of related experience and/or training
  • Customer service experience required
  • Computer experience required – Excel experience and data entry highly recommended
  • Must be able to read, write and speak English.  Ability to speak Spanish is a plus
  • A true desire to satisfy the needs of others in a fast paced environment
  • Must be completely flexible and be able to work nights, weekdays, weekends, and holidays

Full time
Austin, TX 78726, US