Manager of Global Continuous Improvement

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Manager of Global Continuous Improvement
Brand: TJX Corporate

Marlborough, MA, US

Employment Type: Full-Time
Employment Status: Regular
Functional Area: Global Sourcing and Procurement

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Marlborough || MA


As a Manager you will lead, manage, and direct sophisticated cross-functional projects using Lean Six Sigma (LSS) and other process improvement methodologies. Mentor less experienced associates in Lean Six Sigma (LSS) and develop associates for future growth within the organization.

Act as a subject matter expert (SME) for process improvement initiatives and support the continuous improvement program, such as the development and delivery of Lean Six Sigma material and training. You will drive innovative strategies at TJX and lead Process Optimization workshops to support the Intelligent Automation and Robotic Process Automation journey at TJX.


Project Management

Leads, manages, and directs complex projects using Lean Six Sigma (LSS) and other process improvement methodologies.
Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap and provides recommendations
Identifies the "Voice of the Customer" through data collection, surveys, and interviews and defines project metrics.
Oversees the collection &analysis of data and performs measurement systems and capability analysis.
Reviews statistical tests for accuracy, delivers measurable and validated results
Leads the project team in the generation and evaluation of solutions.
Develops pilot & control plans to ensure project gains are continuous and sustainable.

Program Support

Supports and advocates for the global continuous improvement program.
Assists management in the definition and maintenance of an effective and efficient continuous improvement program.
Assists in the development and delivery of continuous improvement documentation and training.
Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices.
Identifies project opportunities while working within various business functions.
May participate on project teams outside of the functional area as a subject matter expert (SME).

Associate Development

Provides leadership and guidance to less experienced associates, such as Green Belts.
Motivates team to achieve measureable results.
Coaches direct and/or indirect reports on performance and professional development issues.
Participates in performance appraisals, interviews and discipline/documentation as needed.

Decision Making:

Management of project teams, timelines and resources
Definition, analysis, implementation and control of process improvement initiatives.
Evaluation of solutions and control plans.
Associate training and development needs.



Black Belt certification with 8+ years of experience in Process Improvement, Quality, Operations, or in a technical discipline
Bachelor’s degree in Operations Management, Quality Management, Industrial Engineering, Math, Statistics or another technical major is highly preferred
Demonstrated proficiency of Lean and DMAIC tools
Facilitation, team building and change management skills
Mentoring and coaching ability


Leadership skills and business acumen
Presentation and communication skills
Relationship building skills
Project management
Demonstrated ability to balance competing agendas
Organizational and time management skills
Demonstrated ability to deliver measurable results

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market: Boston
Salary Range
$82,000.00 - 135,000.00
per Year
Salary range estimated by
Marlborough, MA, US