2021 Summer Internship: BI Analyst I

**AT A GLANCE**

- You're a motivated rising junior or above student graduating in May 2021 with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university:
- Business Development

- This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It's a full-time, 10-week commitment from JUNE 2, 2021 through AUGUST 6, 2021.

- Benefits include professional development sessions, networking opportunities, and mentorship.

**THE SPECTRUM INTERNSHIP EXPERIENCE**

You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp.

Our internships are designed to provide:

- Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
- First-rate, hands-on experience in the telecommunications industry.
- Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.

**WHAT YOU CAN EXPECT IN THIS ROLE**

As a Spectrum Intern, you'll be essential to two teams - your respective department and your Intern peer group. Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on June 2, webinars, community service, cross-functional project, and final presentations.

**Internship responsibilities may include:**

Charter Customer Service call center leadership manages thousands of agents across the country and abroad. Our BI organization provides performance management tools for supervisors and above to manage front-line agents that handle phone calls addressing our customer's billing and/or repair issues. This includes trended stats around how long an agent speaks to a customer, a customer's scoring of said agent post-call, and evaluation of if that customer had to call back within 7 days for assistance with the same type of issue. We will be extending this functionality to our Chat agents in 2021, and this role will be assisting in that project in an Analyst capacity. This includes documenting requirements, participating in data visualization, validating functionality, ensuring data quality, and training end-users.
Company
SPECTRUM
Posted
02/18/2021
Salary Range
$28,000.00 - 49,000.00
per Year
Salary range estimated by
Location
Fresno, CA 93650, US