Service Manager

Service Manager

Feldman Automotive Group is GROWING and we are looking for Experienced Service Managers or Experienced Service Advisors who are ready for the next step!

Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 14 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Come join our team!

Core Values

1.   Honesty and Integrity

2.   Respectful

3.   Fanatical attention to detail

4.   Team Player

5.   Fun & Enthusiastic

Benefits

• Medical, Dental, Vision Insurance
• Paid Training
• Master Tech Program: Service-based rewards system the adds up to trips and additional bonuses on an annual basis
• Holiday Bonus 
• 401k with Company Match
• Employee Appreciation Lunches
• Life Insurance and AD&D
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service

• Serve as a liaison between technicians and customers

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer

• Manage and hire technicians and service advisors

• Interview and make new hires

• Distribute work between technicians

• Prioritize required services

• Ensure customer has a positive dealership experience

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Spend quality time building relationships with the customers

Qualifications

• Technical automotive knowledge

• Demonstrated ability to manage others

• Organized and friendly personality

• Dealership experience preferred

• Willing to submit to a pre-employment background check & drug screen