Service Manager
Feldman Automotive Group is GROWING and we are looking for Experienced Service Managers or Experienced Service Advisors who are ready for the next step!
Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 14 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Core Values
1. Honesty and Integrity
2. Respectful
3. Fanatical attention to detail
4. Team Player
5. Fun & Enthusiastic
Benefits
Responsibilities
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
Qualifications
Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred
Willing to submit to a pre-employment background check & drug screen