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Manager, Long Term Disability Claims

Alternate Locations: Charlotte, NC (North Carolina)

Relocation assistance is not available for this opportunity.


Level: M2 

Requisition #65168

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


General Purpose of Job This position will manage a team and processes for his/her assigned claims area(s) of responsibility. S/he will oversee and ensure the fair, ethical and timely management of more complex claims for his/her assigned area(s) of responsibility.Duties and Responsibilities Approves and makes more complex claim management related financial decisions consistent with company guidelines for assigned area(s) of responsibility.Builds organizational capability within his/her assigned area(s) of responsibility.Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims for assigned area(s) of responsibility.Collaborates with sales offices to ensure effective service delivery of claims for assigned area(s) of responsibility.Completes regular quality audits of assigned area(s) of responsibility claim/team members' work; records results and counsels staff to bring work to or above standards.Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.Ensures all assigned area(s) of responsibility claims, eligible or ineligible for payment, conform to quality, production standards and specifications.Ensures claims processing is consistent with applicable policies, procedures and department guidelines for assigned area(s) of responsibility.Ensures that top talent is hired and retained for his/her assigned area(s) of responsibility.Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area(s) of responsibility.Identifies and communicates claims trends and issues to management. Develops mitigation plans.Identifies and recommends process improvements that significantly reduce workloads or improve quality across for his/her assigned area(s) of responsibility.Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.Manages a team and processes for his/her assigned area(s) of responsibility.Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members.Manages the processing and administration of all aspects of more complex claims for his/her assigned area(s) of responsibility ensuring accurate and timely claim management.Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.Provides more complex technical guidance to claim team members on claims adjudication for assigned area(s) of responsibility.Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.Reviews and resolves more complex escalated issues and concerns for assigned area(s) of responsibilities.Reviews regular quality audits of for assigned area(s) of responsibility claim team members work, analyzes results and counsels staff to bring work to or above standards.Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.Additional Position Responsibilities Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processesPerforms other duties as required.Remains current in profession and industry trends.Other Skills and Abilities Ability to perform under stress in cases of emergency, critical or hazardous situations.Ability to work with others in a team environment.Demonstrated ability to ensure workloads are appropriately balanced among team members.Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.Demonstrates ability to identify and recommend processes improvements.Demonstrates ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills.Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.Demonstrates strong interpersonal skills with a collaborative style.Demonstrates the ability to use sound judgment and discretion regarding confidential information.Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.Education 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelors)_Minimum Required in InsuranceCertifications Experience 5+ Years of experience in { Claims that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience (Required )

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.



Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.




Salary Range
$62,000.00 - 98,000.00
per Year
Salary range estimated by
Charlotte, NC 28201, US