Field Service Technician

Summary/Objective

The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner.

Essential Job Functions:

  • Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
  • Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
  • Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
  • Performs necessary repairs to correct analyzed situations in a professional and productive manner.
  • Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
  • Follows safety rules and ensures that hazardous waste is disposed of properly.
  • Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
  • Accounts for 100% of paid time.
  • Maintains part inventory and supplies in van.
  • Maintains service van to ensure that it is clean, organized and hazard free inside and out
  • Ensures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.
  • Performs factory authorized modifications per specifications.
  • Responsible for maintaining personal tools required for performing the job effectively and safely.
  • Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
  • Performs related duties as assigned or as the situation dictates.

Competencies:

  • Thoroughness.
  • Technical Capacity.
  • Financial Management.
  • Personal Effectiveness/Credibility.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Training Requirements:

  • General Safety.
  • Lock-out Tag-out.
  • HAZMAT.
  • Electrostatic Discharge Awareness.
  • Foreign Object Damage Awareness.
  • Quality System Awareness.





PI127542059

Posted
12/19/2020
Type
Full time
Salary Range
$30,000.00 - 53,000.00
per Year
Salary range estimated by
Location
Nashville, TN 37013, US