LensCrafters - Lab Technician

Requisition ID: 285408 

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

GENERAL FUNCTION

The Lab Technician creates exceptional value in the lives of our customers by delivering The LensCrafters Experience.  Exceeds customers’ expectations through manufacturing eyewear in accordance with LensCrafters Quality Manufacturing Program.  Ensures speed and reliability of service.

MAJOR DUTIES & RESPONSIBILITIES

• Produces quality eyewear through utilizing the Quality Manufacturing Program: selecting lenses, marking, taping, blocking, generating, fining and polishing, coating polycarbonate lenses, first (surface) inspecting, finish layout and blocking, edging, tinting, UV and anti-reflective coating, grooving, drop-ball testing, safety monogramming, mounting and final inspecting.
• Responsible for basic operation, cleaning and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars. Diagnoses and solves equipment issues.
• Strives to improve technical knowledge through the completion of the Quality Manufacturing Program and continually applies that knowledge in the production of all eyewear.
• Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
• Utilizes product knowledge to determine the best manufacturing process for both routine and special orders to ensure the production of top quality eyewear in accordance within expected delivery time.
• Attentive to detail with all measurements, calculations, equipment settings and defective product.
• Takes initiative to notice and follow up on discrepancies; suggests improvements, recommends solutions and does what is necessary to ensure customer satisfaction.
• Reviews Accufit and diagnoses vision care needs.
• Operates Point of Sale inputting all lab statistics with accuracy and attention to detail.
• Strives to achieve "Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
• Drives top line performance and bottom line optimization / profitability.
• Takes pride in the appearance of the store and shows initiative in keeping the lab and stock room clean, organized and safe.
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used per chemical safety program. Keeps management informed of potential safety opportunities (i.e. broken tiles, equipment, etc.).
• Demonstrates safe work practices including the wearing of personal protective equipment while in the lab.

BASIC QUALIFICATIONS

• High School Graduate or equivalent
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Strong basic math skills
• Organizational skills
• Problem solving skills
• Strong inter-personal skills (friendly, caring, patient)
• Knowledge of store merchandise

PREFERRED QUALIFICATIONS

• Optical training
• Previous experience in optical
• Experience with machinery

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.