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Salesforce Functional Consultant

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Salesforce Functional Consultant to join our team in Toronto, ON.


Position can be filled remotely.


The Salesforce Functional Consultant is a client-facing role that requires consulting expertise, functional knowledge of Salesforce, and expertise in the domain of Business Analysis and Business Process Analysis.

- Plan and facilitate the elicitation and elaboration of functional and non-functional requirements. Document in the form of epics, stories, wireframes, business rules, and acceptance criteria.
- Maintain an overall understanding of the business needs and project solution from a functional perspective.
- Analyze requirements to ensure they are consistent, complete, unambiguous, and organized.
- Maintain and organize the project backlog over the course of the project, partnering with client Product Owner to define priority and business value.
- Ensuring stories are "ready" for upcoming sprints and facilitating sprint planning ceremonies.
- Review documented requirements with stakeholders; ensure developers and testers understand the stories and have a common understanding on how the user story will be built, implemented, tested.
- Analyze new requests from stakeholders and determine if the request is a new story, a modification to an existing story, or already covered in an existing story and add to backlog as appropriate.
- Train team on requirements processes and tools in use for the project.


- 5+ years of experience as a Business Analyst.                                                                                                                                                                  - 3+ years Salesforce Business Analyses experience.
- Functional knowledge of Salesforce & prior experience defining requirements for Salesforce projects.
- One or more Salesforce certifications preferred (e.g. Admin, Sales, Service, Marketing, Manufacturing).

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



NTT Data, Inc.
Salary Range
$67,000.00 - 80,000.00
per Year
Salary range estimated by