Job Summary


 A front office coordinator is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner


Job Specific Essential Functions 


Essential Functions

• Welcomes and greets all patients and visitors, in person or over the phone, answering or referring inquiries

• Responsible for keeping the reception area clean and organized

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. Uses check in system Phressia or equivalent to augment check in process.

• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reminding patients of any service delays.

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

• Obtains revenue by recording and updating financial information; recording and collecting patient charges.

• Contributes to team effort by accomplishing related results as needed.

• Position may require local travel between various locations.

• Perform other duties as assigned.


Job Qualifications


Education, Training and Experience


Required: Minimum high school diploma or GED, Prior office experience preferably in medical field. Must have a minimum of 1 year of customer service in any field.

Preferred: N/A


Skills or Other Qualifications


Required: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Problem Solving, Proactive, Flexibility/Adapt to Change, Work under Stressful Conditions, Business Acumen/Demeanor, Teamwork/Team Player, Confidentiality

Salary Range
$26,000.00 - 36,000.00
per Year
Salary range estimated by
Aliso Viejo, CA 92653, US