Field Service Technician - Seattle, WA OR Portland OR Job

Additional Locations: US-WA-Seattle

 

 

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

 

Field Service Technician

 

About the role:

The Field Service Engineer (FSE) is responsible for interfacing with customer to perform service-related activities (troubleshooting, warranty decisions, complaint handling, sales orders, RGA’s, event registration, candidate requests, etc.). You will be accountable for complying with all regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems. You will be responsible for providing remote and onsite technical support to customers in predominantly hospitals, outpatient facilities and physician’s offices and must be passionate about making decisions that provides the best customer care. 

 

Candidate must live in within 1 hour of major airport near Seattle, Washington or Portland, Oregon

 

Your responsibilities will include:

  • Perform service activities such as the maintenance, modification, calibration and repair of Boston Scientific Capital Equipment and accessories in the Field 
  • Provide troubleshooting and onsite diagnostics of BSC’s capital equipment across all divisions including hardware and software.
  • Document cases, recommendations, and resolutions clearly in the CRM system 
  • Handle technical inquiries from hospital personnel, including physicians and staff, field personnel, including service, sales, and training.
  • Travel to other states including Colorado, Montana and Wyoming 50-70% of the time
  • Troubleshoot basic electronic computer systems using Microsoft based tools
  • Prioritize and coordinate assigned service activity in a timely manner. 
  • Balance between technical skills and customer interfacing skills
  • Coordinate and communicate with customer and Boston Scientific Representatives. 
  • Travel at a moment’s notice and for multiple days to customer locations

 

What we’re looking for in you:
Minimum Qualifications

  • High School diploma
  • 3 years minimum field service equipment experience 
  • Excellent computer networking, equipment troubleshooting, administrative and communication skills.
  • Familiar with the use of all common electronic test equipment including Digital Multi-Meters and safety analyzers.
  • Have a vehicle for service 5 years or newer and meet insurance requirements for business. 
  • Good administrative skills to keep up with service reports and expenses? (trying to think of better verbiage for this… 
  • Have clean driving record.  

Preferred Qualifications 

  • Two-year college degree (AA) preferred with Biomedical or electronics major (equivalent education accepted)
  • Prefer 2 years’ experience in supporting Medical Equipment 
  • Prior Technical Field Service, Biomedical, or Military technical MOS
  • Electrophysiology, Medical Imaging, or Cath Lab technical/Clinical experience

Working Conditions:  

  • Work requires extensive travel, up to 5 nights per week, possibly for several weeks in a row – generally home on weekends.  
  • The position requires a significant amount of walking and occasional lifting of heavy items up to 75 lbs.  Predominantly, work is performed in hospitals where a safe environment is provided.

 
 
 

 

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

 

Requisition ID: 469421

 

Posted
11/04/2020
Salary Range
$52,000.00 - 86,000.00
per Year
Salary range estimated by
Location
Seattle, OR 98060, US