Customer Service Representative

At Novolex, we take pride in supporting our families across the globe. Our team is rich in diversity and our entrepreneurial culture encourages continuous personal growth and teamwork. Our careers include manufacturing, engineering, procurement, supply chain, finance, HR, product development, sales, marketing and an ever-expanding array of others to support our continuing rapid growth.



Job Title:


Customer Service Representative


Position Summary:

This position is reponsible for maximizing the sales of a designated territory by assisting the outside sales representative in maintaining existing business and pursuing new business.  Maintains the base business of the assigned “key” accounts and proactively pursue profitable new opportunities within these accounts.

Essential Functions & Key Responsibilites:Maintain Base business of territory accounts
  • Generate quotations within the designated time frame.
  • Understand the profitability of an item and make strategic pricing decisions based on the profitability.
  • Proactively inquire on the possibility of new opportunities.     
  • Communicates “new” opportunities to the outside sales rep.
  • Provides packaging solutions to the customer’s needs.
  • Effectively communicate the characteristics associated with particular products, features, applications, etc.
  • Assists in expediting sales orders and communicating order status.
  • Provides fast, friendly and professional service.
  • Provide support to outside sales representatives.
  • Communicate the extrusion/production process to customers.
  • Builds and maintains relationships with customers.
  • Manage customer complaints, communicate the problem to the appropriate WFB personnel and coordinate customer response.
  • Generates documentation for credits
  • Effectively communicates competitor information to appropriate managers.
  • Expert in product/application knowledge
Quote follow-up
  • Proactively follows up on quotations and ask for the order.
  • Document responses and actions needed to obtain orders.
Maintain base business of “key” accounts
  • Along with maintaining the base business of the territory accounts, proactively provide the same functions to the “key” accounts.
  • Proactively pursue new opportunities within these “key” accounts and communicate to the “deal maker” assigned to the account.
  • Follow-up on quotations and ask for the order.
Order Entry
  • Accurately enter purchase orders into the database ensuring all specifications are documented.
  • Accurately enter new items into the database ensuring all specifications are documented.
  • Monitor orders for on time shipment.


Candidate Requirements:

  • Associates degree or equivalent experience
  • Five years of customer service experience
  • Five years in the plastics industry
  • Good understanding of our manufacturing process, including scheduling and shipping
  • Basic understanding of a PC, phone, etc. Knowledge of all related computer applications such as Microsoft Excel, Word, Power Point, etc.
  • Sales and/or marketing experience.  Direct dealings with customers and suppliers.
  • Well organized
  • Ability to organize and priortize work
  • Accurate and attentive to detail
  • Excellent oral and written communication skills
  • Strong typing and computer application skills
  • Ability to assist and support others
  • Able to operate telephone, PC, Copier, fax and other basic business machines


Please no recruiting agencies

Following GMP in compliance with all food safety requirements.

Novolex does not publicly post salary information on job boards.

Novolex™ is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual, who because of his or her disability, needs an accommodation in connection with an aspect of the Company’s application process should contact Jamie Wells at


Salary Range
$26,000.00 - 35,000.00
per Year
Salary range estimated by
Shawano, WI 54166, US