Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

Key Responsibilities

• Provide 1st–3rd line desktop support for business systems, applications, and end‑user devices.
• Serve as the first point of contact for the IT Helpdesk, managing incidents and ensuring SLA compliance.
• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot software, patches, and security updates within Windows environments.
• Manage Active Directory, including Users, Groups, OUs, Group Policy, NTFS Permissions, and DFS.
• Administer and support the Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
• Support Windows Server services, including DHCP, DNS, print services, and DFS.
• Assist with network troubleshooting (VLANs, TCP/IP, LAN/WAN, Wi‑Fi, switches, routers, VPN configurations).
• Provide support for audio‑visual equipment and meeting room technology.
• Maintain accurate IT asset tracking for mobiles, laptops, and PCs.
• Produce and maintain technical documentation for processes, configurations, and troubleshooting steps.

Skills, Experience & Attributes

• 3–5 years experience in an IT support role handling 1st–3rd line issues.
• Strong understanding of Windows 11 deployment, maintenance, and troubleshooting.
• Proficiency with Active Directory, Group Policy, and Windows Server administration.
• Experience supporting Microsoft 365 Apps and hybrid environments (Exchange Online, Teams, OneDrive).
• Solid troubleshooting skills for network connectivity, TCP/IP, VLANs, VPNs, and general networking issues.
• Basic knowledge of IT security best practices, endpoint protection, and compliance.
• Experience supporting AV systems and meeting room technologies.
• Strong organisational skills with ability to prioritise tasks and manage incidents efficiently.
• Excellent interpersonal and communication skills; comfortable in a client‑facing, service‑oriented role.
• Demonstrated eagerness to learn and adopt new technologies across IT infrastructure.
• Ability to work both independently and collaboratively within a global IT team.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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