Posted 2 days ago
Description
Business and Operations Support Engineer
Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.
This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.
The role will involve:
- Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365
- Logging and managing tickets via phone, email and self-service channels
- Monitoring system events, batch jobs, backups and operational alerts
- Escalating complex or service-impacting issues to 2nd / 3rd line teams
- Supporting business-critical systems in a busy operational environment
Ideally you will have:
- Minimum 2 years’ service desk or 1st line IT support experience
- Good knowledge of Windows, macOS, Microsoft 365 and basic networking
- Experience with ITSM or ticketing tools, ideally ServiceNow
- Strong communication and troubleshooting skills
- Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.
