Posted 10 days ago
Description
Forward Deployed Engineer
We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.
Responsibilities
- Design, develop, and deploy advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors.
- Implement agent-based AI solutions using the Workato Agentic AI platform.
- Develop advanced prompting, memory management, and behavior‑planning techniques to enable LLMs and agents to reliably author and execute complex workflows.
- Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI‑driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
- Develop and maintain robust, scalable AI‑powered IT workflows with agent‑based decision‑making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
- Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
- Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG‑based solutions using the Workato Agentic AI platform, prioritizing exceptional customer service.
- Collaborate with cross‑functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth deployment.
- Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
- Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
- Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
- Leverage strong communication skills to translate complex technical concepts into accessible insights for non‑technical audiences.
Qualifications / Experience / Technical Skills
- BTech/BE or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
- 4+ years of relevant experience in design, development, and implementation.
- Proven experience in AI engineering, with a focus on agent‑based systems.
- Demonstrated ability to design and implement scalable AI‑driven workflows that enhance IT operations.
- Knowledge and hands‑on experience with integration projects, automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
- Strong working knowledge of APIs—RESTful, SOAP/XML, JSON; sound knowledge of any RDBMS/NoSQL.
- Hands‑on experience with Java, Python, or Ruby (Nice to have).
- Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.
- Experience with cloud technologies – iPaaS, SaaS applications, and cloud infrastructure.
- Experience with the Workato platform.
- Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.
Soft Skills / Personal Characteristics
- Strong collaboration skills, ability to adapt to a dynamic start‑up environment, with a passion for making an impact.
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset.
- Ability to effectively prioritize tasks and manage time, even under high‑pressure situations.
- Strong written and oral communication skills in English, conveying complex technical concepts effectively to a non‑technical audience.
- Fast learner who can independently conduct extensive research, synthesize ideas, information, and options quickly.
- Proactive problem‑solving and readiness to take on additional initiatives and responsibilities as they arise.
