Solutions Architect (BMC Helix / BMC Remedy)- 12 month Contract - Hybrid -London - ££Good mark[...]

Hawksworth are recruiting now for a ‘BMC Helix Solution Architect’, for one of our global consultancy partners.

This opportunity is;

• 12 months Contract
• Hybrid working – x3 days in the office
• Location; London Paddington

The job:

Join a major retail transformation program focused on modernizing enterprise service management and IT operations across a large-scale retail environment. As a BMC Helix Solution Architect, you will play a key role in designing and delivering scalable, automated and resilient service management solutions that support critical retail operations, supply chain systems, store technologies and corporate services.

Required skills & experience:

• 5+ years’ experience with BMC Helix (Designing, and Implementing BMC Solutions including ITSM, CMDB, Discovery, Digital Workplace and automation services.
• Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes.
• Strong understanding of ITIL framework and enterprise IT service management best practices.
• Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms.
• Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments.
• Strong experience working with CIS Controls v8.1 and implementing security best practices.
• Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs.

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