Posted a month ago
Description
This role is based in our London office (3 days per week), with occasional travel to client sites as required.
Key Responsibilities
Change Management Delivery
- Apply a structured change management methodology (e.g. Prosci) to contribute to and lead some change activities across projects or workstreams simultaneously, across a range of sectors
- Play a key role in supporting medium to large-scale transformation projects
- Own key change management deliverables such as stakeholder analysis, change impact assessments and change readiness assessments
- Contribute to change management planning, working with functional and solutions colleagues to translate client requirements into best-practice, actionable plans and adoption strategies
- Maintain close relationships with functional teams and project managers to ensure collaboration on deliverables, workshops and client delivery
- Collaborate with client counterparts in change, L&D and communications
Communications
- Understand how different personas will be impacted by transformation and create content to mitigate change resistance
- Contribute to communications plans and content
Training
- Support the design, development and delivery of training plans, curriculums and content
- Support with the delivery of some training sessions and workshops to clients
Relationship management
- Build trusted relationships with clients and with internal teams
Practice Development
- Contribute to the development of iMMERSIVE’s Change Management offerings (toolkits, delivery pillars and ideation sessions)
Qualifications & Experience
- Recognised change management certification (e.g. APMG, Prosci)
- 4-6 years’ hands-on experience managing the “people side of change” in a client-facing environment
- Able to produce high-quality content with minimal direction
- Agile project methodology experience
- Experience with Salesforce implementations
- Growth Mindset – Open to learning new products and building knowledge as iMMERSIVE expands its product portfolio
- AI Fluency – Uses AI tools daily to support delivery (e.g. drafting content, synthesising research, building change materials); stays current on how AI is reshaping change management practice and client transformation programmes
- Communication – Excellent written and verbal communication; confident and clear messaging; able to facilitate workshops and client calls with credibility
- Teamwork & Collaboration – Team-oriented with a “can do” attitude; experienced supporting less experienced colleagues
- Willingness to Learn – Excited about learning new skills and shows curiosity about new products and concepts
- Presentation – Able to convey change management expertise and business knowledge to audiences at all levels
- Problem Solving – Anticipates issues and identifies practical solutions
- Adaptability – Flexible working style; comfortable shifting priorities as circumstances change
- Organisation – Highly organised and proactive; able to multitask and prioritise effectively
- Self-Motivation – Comfortable working with ambiguity; takes initiative to lead the change management workstream
- Knowledge Sharing – leads initiatives to develop iMMERSIVE internally through enablement sessions, mentoring etc.
- Delivery – Takes end-to- end ownership of change deliverables. Demonstrates high-quality change analysis and documentation. Actively applies learning from previous engagements to improve the project outcome
What we Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment. Office Snacks. Regular socials.
- Flexible work hours and remote work options
iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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