Posted a month ago
Description
Product Support Engineer | Software Support
C#, SQL, JavaScript
Hybrid Working - Fareham, Hampshire
£35,000 + benefits
We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.
What You'll Be Doing
- Providing technical support and resolving application issues within agreed SLAs
- Troubleshooting and managing client tickets from start to resolution
- Working closely with stakeholders, analysts, and developers
- Communicating clearly with clients and delivering excellent customer service
- Gathering requirements for system changes (RFCs) and supporting their delivery
- Testing, documenting, and supporting application updates
- Assisting with debugging and implementing improvements (training provided)
- Contributing to team development and continuous improvement initiatives
Skills Required
- Commercial experience in application/software support
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
- Strong problem-solving and analytical skills
- Excellent communication (technical → non-technical)
- High attention to detail and organisation
- Self-motivated with a willingness to learn
Highly Desirable:
- Knowledge of Agile, DevOps, and software lifecycle
- Understanding of APIs
- Experience with tools like Postman or XMLSpy
- Familiarity with Visual Studio, Azure DevOps, Git
