Senior eCommerce Programme Manager

Overall, Purpose of Job

To own and drive the end-to-end eCommerce programme roadmap for a high-growth, Multi Millon+ online retail business, ensuring the successful delivery of all strategic, commercial and operational initiatives.

About The Role

To own and drive the end-to-end eCommerce programme roadmap for a high-growth, Multi Millon+ online retail business, ensuring the successful delivery of all strategic, commercial and operational initiatives.

This role is the central point of coordination across the eCommerce function, responsible for translating commercial objectives into executable programmes including international expansion (Europe), platform development, customer experience optimisation, and revenue growth initiatives.

The role will ensure delivery at pace, managing risk, cost and performance, while embedding a best-in-class programme management discipline aligned to leading multi-channel retailers.

Direct Reports

Likely matrix leadership across Product, Tech, Trading, Marketing and Operations

About You

Main Duties and Accountabilities

Programme Leadership & Delivery

Lead The Delivery Of Complex, Cross-functional Projects Including

• EU market entry and international expansion
• Platform development / integrations
• Trading, pricing and promotional capability enhancements
• Customer journey and conversion optimisation
• Ensure all programmes are delivered on time, within scope and budget

Commercial Ownership

• Translate business strategy into deliverable plans with clear ROI, cost control and measurable KPIs
• Work closely with Trading, Finance and Commercial teams to ensure programmes drive sales, margin and customer lifetime value
• Maintain strong financial governance across all initiatives

Stakeholder Management

Act as the central point of coordination across eCommerce, Technology, Supply Chain, Marketing and Customer teams

Build strong, credible relationships at senior level

Provide clear, data-led reporting on programme performance, risks and delivery milestones

Governance, Risk & Controls

• Establish and maintain programme governance frameworks, ensuring clear accountability and decision-making
• Identify and mitigate risks proactively, ensuring minimal disruption to trading performance
• Ensure compliance with operational, legal and regulatory requirements (particularly for EU expansion)

Operational Excellence

• Drive a culture of delivery, accountability and continuous improvement
• Introduce best practice programme methodologies (Agile / hybrid as appropriate)
• Improve speed to market, efficiency and scalability of eCommerce operations

Team & Capability

• Lead, coach and influence cross-functional teams without direct authority
• Build internal capability in programme and project delivery
• Support succession planning and development of future talent

Key Performance Measures

• Delivery of programme roadmap (on time, in budget, in scope)
• Revenue growth and contribution from delivered initiatives
• Improvement in conversion, AOV and customer journey metrics
• Successful launch of new markets (e.g. EU expansion)
• Cost control and ROI achievement
• Stakeholder satisfaction and delivery confidence

Person Specification

Essential

• Proven experience in senior programme/project leadership within high-volume eCommerce or online retail
• Strong commercial acumen with a clear understanding of revenue, margin and trading drivers
• Experience working in scaled eCommerce businesses (£400m+ ideally), with exposure to marketplace or omnichannel environments
• Demonstrable experience delivering complex, cross-functional programmes at pace
• Experience of international expansion or multi-market eCommerce
• Strong stakeholder management skills able to influence at Executive level
• Highly data-driven with strong decision-making capability
• Ability to operate in fast-paced, high-pressure environments with competing priorities
• Strong governance, risk management and delivery discipline

DESIRABLE

• Background in automotive or retail product-led businesses
• Experience in platform transformation / replatforming programmes
• Knowledge of eCommerce technologies, OMS, PIM, ERP integrations

Additional Information

• Formal programme management qualifications (e.g. MSP, PRINCE2, Agile)
• Highly visible, business-critical role within a scaling eCommerce function
• Opportunity to shape the future operating model and international growth
• Package aligned to senior market benchmarks (base, car allowance, bonus)
• #INDGSF

About Us

www.gsfgroup.com

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