Posted 25 days ago
Description
Hiring: EUC / Deskside Support Engineer - EMEA | Backfill Opportunity
We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.
3-4+ years of experience in IT Service Management / EUC / Deskside Support
Strong hands-on experience in Desktop / End User Computing support
Knowledge of infrastructure components and desktop hardware
Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
System recalibration and hardware sanitization/maintenance
Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
Experience with Windows OS installation, configuration and troubleshooting
Knowledge of patching, package installation and troubleshooting
Experience supporting conference room / meeting room devices, including:
- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches, feature packs and endpoint updates
- Experience managing the complete laptop lifecycle - imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills
Laptop stock and inventory management
Asset tracking and maintaining accurate records in ITSM platforms
Software installation and deployment
Profile archiving and space reclamation
Coordination with Facilities teams for non-network devices
Troubleshooting end-user devices and infrastructure-related issues
Supporting regional IT operations and ensuring SLA adherence
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