Posted 22 days ago
Description
Theale – 3 days a week in the office/ rest from home
We’re looking for a Business Application Support Analyst to join our growing Application Support Team. This is a pivotal role where you’ll help drive operational excellence by delivering and supporting small to medium-sized changes across a diverse and evolving application landscape.
Responsibilities of the Business Application Support Analyst include:
- Managing and delivering application changes from initial assessment through to release and post-implementation support
- Conducting impact assessments, effort estimations, and feasibility reviews to ensure successful outcomes
- Providing incident and operational support, ensuring issues are resolved efficiently and escalated where needed
- Collaborating with internal technical teams, Business Analysts, and external vendors to deliver secure, high-quality solutions
- Supporting Acceptance Into Service (AIS) to ensure new or enhanced applications transition smoothly into BAU
- Ensuring all changes meet governance, testing, and documentation standards before go-live
- Creating and maintaining high-quality documentation including runbooks, knowledge articles, and support models
- Contributing to continuous improvement across change processes and the wider Application Support function
The successful Business Application Support Analyst will have:
- Proven experience supporting enterprise applications within an IT environment
- Strong understanding of incident, change, and release management processes
- Experience delivering or coordinating small to medium complexity changes across multiple platforms
- Ability to assess risk, challenge assumptions, and ensure operational readiness
- Experience working with third-party vendors and validating deliverables against contractual expectations
- Strong stakeholder management and communication skills across technical and non-technical audiences
- A collaborative mindset with the ability to work across cross-functional teams
Desirable exposure to technologies such as:
Power Platform (Power Apps, Power Automate, Dataverse), Microsoft Dynamics, SharePoint, ITSM tools (e.g. Remedy, Halo), and integration environments.
This is a fantastic opportunity to play a key role in shaping how applications are supported and delivered within a critical national infrastructure business.
If you’re passionate about delivering reliable, high-quality application services and want to be part of a forward-thinking team, we’d love to hear from you.
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