Posted 24 days ago
Description
- Troubleshooting and repair of hardware faults and the installation of spares or components as required
- Provide hands and eyes services to all Claranet departments and external customers
- Installation and decommission of managed equipment within the Data Centres and external customer sites
- Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
- Accepting and taking ownership of fault escalations from internal teams
- Providing internal and external customers with timely updates on progress of incidents
- Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
- Documentation of Data Centre equipment, service configuration and hardware solutions
- Carry out physical checks and audits as required by the business and its customers
- The management and control of Claranet assets
- Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities
- Update and maintain Claranet databases following all changes to equipment or assets
Position Specifications
- At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware
- Full UK manual driving licence
- Experience installing and troubleshooting server hardware, components and firmware
- Experience installing and physically troubleshooting firewalls, switches and routers
- Demonstrable problem-solving and troubleshooting skills
- Ability and drive to create and maintain up-to-date documentation
- Ability to follow complex instructions for unfamiliar tasks
- Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
- You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
- Enthusiastic and highly motivated
- Ability to work alone, under own initiative considering the safety of themselves and others at all times
- Ability to dynamically assess and reduce/mitigate risk to service and safety
- Excellent organisational skills and attention to detail
Highly Desirable:
- Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments
- Copper and fibre cabling - types, installation, termination
