Application Support Analyst

Our client is a leading global financial services organisation operating across energy, commodities and financial markets. They are looking for an experienced Application Support Analyst to join their Technology team and support business-critical trading applications used across their global operations.

Technology plays a central role in the organisation, delivering secure, scalable and innovative solutions that support business growth and provide exceptional client experiences. This is an exciting opportunity to work within a fast-paced, collaborative environment where you’ll be exposed to complex trading systems and cutting-edge financial technology.

The Opportunity

As an Application Support Analyst, you’ll provide second- and third-line support for a range of front-office and post-trade applications. You’ll work closely with business users, development teams, infrastructure specialists and third-party vendors to investigate issues, resolve incidents and deliver continuous improvements across the application estate.

This role is ideal for someone who enjoys technical problem-solving, thrives under pressure and wants to play a key role in supporting critical trading systems.

Key Responsibilities

• Provide second- and third-line support for business-critical applications.
• Manage incidents, service requests and problems through to successful resolution.
• Support front-office trading, market data, settlement and clearing applications.
• Work closely with development teams to investigate issues and implement enhancements.
• Support the implementation of new systems and vendor upgrades.
• Coordinate technical client onboarding activities.
• Produce and maintain accurate technical and process documentation.
• Identify and implement opportunities to improve operational processes and system performance.
• Support exchange reporting and compliance activities.
• Work within ITIL service management and change management frameworks.
• Build strong relationships with business stakeholders, technology teams and external vendors.

Skills & Experience

• Previous experience in an Application Support or Production Support role within Financial Services.
• Strong knowledge of Windows and Linux/Unix operating systems.
• Experience with one or more database technologies including SQL Server, PostgreSQL, MongoDB or Oracle.
• Scripting experience using PowerShell, Python or similar.
• Advanced Microsoft Excel skills, including VBA and complex formulas.
• Experience working within ITIL service management and change management processes.
• Knowledge of trading, clearing or settlement applications.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Ability to build effective relationships with technical teams and business users.
• A proactive, process-driven approach with a continuous improvement mindset.
• Ability to remain calm and organised in a fast-paced, high-pressure environment.
• Flexibility to participate in shift patterns and on-call support where required.
• Experience supporting Energy or Commodities trading environments.
• Knowledge of Trayport and/or Equias.
• Understanding of front-to-back trading processes across Futures and OTC markets.
• Experience managing exchange connectivity and third-party vendors.
• Bachelor’s degree in Computer Science, Information Technology or a related discipline.

About You

You’ll be a collaborative team player with excellent problem-solving skills and a genuine interest in technology. You’ll enjoy working in a fast-moving environment, be comfortable managing competing priorities and be committed to delivering a high level of service to both internal and external stakeholders.

You’ll also demonstrate:

• A proactive and solution-focused approach.
• Strong organisational skills and attention to detail.
• Curiosity and a desire to continuously improve processes.
• Resilience when managing business-critical incidents.
• Excellent written and verbal communication skills.

What’s on Offer?

• Opportunity to join a globally recognised financial services organisation.
• Exposure to market-leading trading technology and critical business systems.
• Collaborative and supportive technology teams.
• Career development and ongoing learning opportunities.
• A fast-paced environment where your expertise will have real business impact.

If you’re an experienced Application Support professional looking to work at the heart of a global trading technology environment, we’d love to hear from you.

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