Posted 25 days ago
Description
2nd Line Support Engineer | Poole | £31,000
As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands‑on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Engineer, you’ll benefit from:
- 25 days' holiday plus bank holidays, with additional holiday for long service.
- Company bonus scheme
- Established company pension scheme.
- Access to health & wellness and employee rewards platforms.
- Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry‑recognised certifications.
As a 2nd Line Support Engineer, your responsibilities will include:
- Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands‑on support for Microsoft 365, servers, and networks.
- Configure and Upgrade: Upgrade and configure hardware, software, and related services.
- Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
- Escalate and Assist: Act as an escalation point for Line 1 engineers and escalation tickets as needed.
- Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
As a 2nd Line Support Engineer, your skills and experience will include:
- Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
- Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
- Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
- Networking: Knowledge of LAN-based networking, cloud‑managed switches like Unifi or Meraki, wireless, VPNs, and routing.
- Certifications: Completed or working towards Microsoft 365 accreditation.
- Ability to gain SC clearance.
Interested?
#J-18808-Ljbffr
