Posted 25 days ago
Description
Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose and resolve Spanning Tree Protocol (STP) issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments, including VM lifecycle management.
- Support Microsoft 365 services, including Exchange Online, Teams, and SharePoint.
- Assist with Azure infrastructure and provide support for cloud resource fundamentals.
- Support SAN storage environments and maintain an understanding of storage architecture principles.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, service requests, prioritisation, and escalation processes.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Required Skills & Experience
- Strong troubleshooting and analytical problem-solving skills
- Networking Experience
- VLAN configuration and management
- Static routing on switches and firewalls
- ACL (Access Control List) creation and modification
- Inbound and outbound firewall policies
- Firewall Experience
- Switching Experience
- Experience supporting:
- Wireless Networking
- Experience supporting wireless environments
