Posted 24 days ago
Description
About The Role
BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK. This role reports to the UK Regional Aftersales Manager.
Tasks & Typical duties/responsibilities
- Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
- Responsible for working in a safe manner at all times
- Provide phone support and remote diagnostics to customers
- Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
- Troubleshoot equipment located at customer sites
- Perform start‑up and commissioning services at customer locations (SAT)
- Assist the in‑house system engineering group in product development and/or project work
- Provide suggestions based on field experience to improve the products
- Prepare and perform customer training at BYD as well as at customer facilities (if required)
Essential Requirements
- NVQ Level 3 or higher equivalent qualification in an electrical/electro‑mechanical discipline
- Previous electrical or multi‑skilled maintenance experience
- A current full clean UK driving licence (manual licence)
- Basic IT skills (Word, Outlook, Excel, IP and software for troubleshooting)
- CSCS card is required to work on site
- Right to Work in the UK
Additional Experience (not essential)
- C&G 2391‑5 Test & Inspect or equivalent
- BS7671 18th Edition
- Previous HVAC training and F‑Gas qualification
- Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
- Working knowledge of power electronics / inverters / converters / generators / PLCs
- Second language Mandarin/Cantonese/Xiang would be an advantage
Other requirement
- This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required
We offer
- Competitive salary based on experience and qualification
- All travel time paid (door to door)
- Overtime at 1.5x (including travel time)
- Generous holiday allowance (25 days plus bank holidays)
- Private healthcare
- 6% Workplace pension
- Full training, company van (business use only), sim card, fuel card and laptop will be provided
- Team building events and employee learning opportunities
BYD UK is the UK distributor of BYD Company Ltd which is a China‑based company and a global leading‑edge provider of green energy technologies. BYD UK offers a range of Energy Storage Systems. Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
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