Posted 25 days ago
Description
We are seeking a motivated and technically skilled Technical Support Engineer to join our growing global team. The successful candidate will provide high-quality first-line technical support within a financial services environment, ensuring service excellence for a demanding client base.
Key Responsibilities
- Provide first-line support via call-logging software and on-site assistance as required.
- Log, track, monitor, and update all incidents and service requests.
- Communicate call assignments and expected resolution times to customers.
- Escalate incidents appropriately to third-line support, external suppliers, or relevant teams.
- Monitor and manage calls assigned to third-party vendors.
- Work collaboratively with customers to review incidents and improve service delivery.
- Handle customer requests and complaints professionally, escalating where necessary.
- Perform TCP/IP troubleshooting.
- Troubleshoot LAN/WAN connectivity issues.
- Build, configure, and maintain desktops and laptops (HP/Dell).
- Provide Senior Management / VIP support when required.
- Participate in on-call and out-of-hours support rotations.
- Support Apple products and mobile technologies.
- Provide data centre support where necessary.
Technical Requirements
Candidates should demonstrate technical proficiency in:
- Minimum 1 year’s desktop support experience, preferably within a Financial Services environment OR Degree-level qualification (or equivalent) in a relevant field.
- Experience with Support Desk call logging tools (HP Service Centre, Remedy, Infra).
- Cisco Unified Call Manager.
- Bloomberg and Reuters support.
- MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).
- ITIL v3 Foundation (desirable).
- Data Centre support experience.
- Apple devices and mobile technologies.
Candidate Profile
We are looking for candidates who demonstrate:
- Strong research, writing, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Exceptional organisational skills and attention to detail.
- Strong interpersonal skills and professionalism.
- Ability to work independently and manage personal workload effectively.
- Proven project management capabilities.
- A passion for innovation and financial technology.
- A desire to travel and gain international experience.
