1st Line Support Engineer

Join to apply for the 1st Line Support Engineer role at TieTalent

2 days ago Be among the first 25 applicants

Join to apply for the 1st Line Support Engineer role at TieTalent

About

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate consideration

About

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate consideration

Nice-to-have skills

• DNS
• TCP/IP
• Camberley, England, United Kingdom
  
  

Work experience

• Desktop Support
• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Support Engineer” roles.

Reading, England, United Kingdom 6 months ago

Marlow, England, United Kingdom 2 weeks ago

Uxbridge, England, United Kingdom 2 weeks ago

Egham, England, United Kingdom 2 weeks ago

Fleet, England, United Kingdom 1 month ago

Reading, England, United Kingdom 6 months ago

Farnborough, England, United Kingdom 4 months ago

Maidenhead, England, United Kingdom 2 days ago

Technical Support Engineer (Field Based)

Weybridge, England, United Kingdom 3 weeks ago

Greenford, England, United Kingdom 1 week ago

Winnersh, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 1 week ago

Bracknell, England, United Kingdom 2 weeks ago

Farnborough, England, United Kingdom 2 weeks ago

Kingsclere, England, United Kingdom 1 day ago

Technical Support & Commissioning - Audio Consoles

Reading, England, United Kingdom 2 weeks ago

High Wycombe, England, United Kingdom £35,000.00-£50,000.00 3 weeks ago

Feltham, England, United Kingdom 1 week ago

Bracknell, England, United Kingdom 1 day ago

Reading, England, United Kingdom 2 weeks ago

Windsor, England, United Kingdom 2 days ago

Technical Support & Commissioning - Broadcast Video & Audio

Reading, England, United Kingdom 2 weeks ago

Loudwater, England, United Kingdom 1 week ago

Farnborough, England, United Kingdom 4 days ago

Woking, England, United Kingdom 2 days ago

Yateley, England, United Kingdom 4 days ago

Reading, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr