Posted 23 days ago
Description
ServiceNow Solution Architect
We are seeking an experienced ServiceNow Solution Architect working closely with the client as part of their established ServiceNow team. This is a senior, client-facing role where you will translate business requirements into scalable, well-governed ServiceNow solutions. You’ll act as a subject matter expert, providing technical leadership, setting standards, and ensuring the overall health and performance of the platform.
Location: London, England
Responsibilities
- Translate client and business requirements into differentiated, deliverable ServiceNow solutions
- Provide technical governance oversight across the ServiceNow platform
- Enforce coding standards across both Accenture delivery teams and Post Office resources
- Own and produce High-Level Design (HLD) documentation and solution artefacts
- Act as an escalation point for technical issues and development blockers
- Collaborate closely with business and technical stakeholders across the organisation
- Proactively identify, log, and drive continuous improvement opportunities
- Contribute to platform health management and long-term architectural direction
- Support technical triage of major incidents and platform issues when required
- Provide leadership and guidance to development teams, supporting effective delivery
Qualifications
- Proven experience as a ServiceNow Solution Architect
- Expert-level proficiency in ServiceNow
- Strong experience defining and enforcing technical governance and development standards
- Ability to produce clear, structured design documentation (HLDs, solution designs)
- Strong stakeholder engagement and client-facing experience
- Experience working in complex, multi-team enterprise environments
- Excellent problem-solving and decision-making skills
Contact
If you are interested please apply or send your CV to
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