CSE Solution Engineer

KONE | Clapham, ENG, GB

Posted 17 days ago

Description

Purpose: The CSE Solution Engineer provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customers’ needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs. You also manage any customer’s technical questions and support the Sales and Operations teams with technical issues. This position will conduct regular site visits within the M25.

Customer Relationship Management

Supports the Salesperson by analysing customers’ technical needs and developing proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
Serves as the customer contact for technical questions. May participate in planning/specification meetings with contractors, architects, and owners.
Attends meetings and coordinates with the project design team (developers, architects, main contractors, and structural and consulting engineers).

Technical Sales Support in the Customer Process

Provides technical and costing support for the sales process.
Coordinates specifications and delivery times with the supply line, sourcing, or local subcontractors.
Accountable for solution engineering.
Ensures that the proposed solution fulfills the codes, regulations, and safety requirements.
Controls costs and maintains a financial understanding of each project.
Provides all in‑house engineering and technical advice across the product and process range.
Carries out traffic analysis as required.

Technical Support in the Delivery Process

Accountable for solution engineering.
Accountable for technical site surveys.
Organises the order process and documentation.
Creates a plan for each project and ensures the project runs to schedule.
Manages the drawing and related documents.
Specifies materials for KONE and local materials, checking and updating specifications based on contracts and variations.
Organises the purchasing of the required materials.
Conducts site inspections as required.
Arranges and completes the project handover process to the Operations team.
Adheres to company ISO procedures.

Skills and Experiences

Industry experience is essential.
Previous experience in the elevator industry and capability to survey and assess existing equipment is essential.
Engineering / technical background (Diploma/Degree in mechanical engineering preferable).
Project management experience.
Excellent communication skills.
Customer‑focused with excellent attention to detail.
Basic AutoCAD experience (training will be provided).
IT literacy and fluency in Microsoft Office 365.
Enthusiastic about engineering and willing to learn.

What KONE can offer

We offer a competitive salary, 25 days holiday and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities and development reviews to help you achieve your professional goals, bonus, dental plan, private medical insurance, GymFlexi membership, KONE discounts, hybrid working and 24/7 GP support & wellbeing access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognised. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.