Posted 25 days ago
Description
Professional Services Consultant – Italian Speaker
Guesty is an all‑in‑one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast‑growing global startup that’s transforming how the industry works — from guest experience to business growth.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact‑driven environment, we’d love to hear from you.
We are looking for a Professional Services Consultant to join our team.
Responsibilities
- Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
- Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
- Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
- Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
- Maintain regular follow‑ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
- Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
- Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
- Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
- Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Create best practices and onboarding materials to enhance the overall customer onboarding experience.
- Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
- Address escalated customer‑side issues in coordination with the Customer Success Manager (CSM) and involve the Customer Experience (CX) team to solve technical issues promptly.
Requirements
- Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
- Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field or relevant technical work experience.
- Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
- Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast‑paced environment.
- Culture Fit: Humble and eager to learn, willing to improve current working methods. Self‑motivated, proactive team player with a positive work ethic and ambitious attitude.
- Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.
- Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
- Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.
- Technical Tools: Intermediate‑level proficiency in Google Suite, with a requirement for Excel skills.
- Native/Fluent Italian – Must!
Nice to Have
- Accounting Knowledge: Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.
- Experience with Salesforce is a plus.
