Posted a month ago
Description
Claims Review Specialist
We are seeking a talented individual to join our Claims Trustee Review team at Mercer Super. This role can be based in Melbourne, Sydney, or Adelaide and is a hybrid position requiring at least three days per week in the office.
Responsibilities
- Review claim case files and make decisions on insured benefits, deceased estate distributions and objections to deceased estate decisions.
- Assess and, where appropriate, challenge insurer decisions relating to death, disability, illness and injury claims.
- Represent Mercer Super in dealings with external stakeholders, including insurers, auditors, Risk and Compliance, Legal and AFCA.
- Monitor trustee service level requirements and ensure compliance with the Mercer Delegations Approval Policy.
- Manage case escalations, identify process or system issues, and support corrective action.
- Contribute to projects and provide technical input to support the best financial interests of members.
Qualifications
- Demonstrated experience in superannuation, financial services or life insurance claims management.
- Experience making claims‑related decisions on behalf of a trustee or in a comparable governance environment.
- Sound understanding of trustee responsibilities, superannuation regulation, claims management and relevant insurance legislation.
- Strong written and verbal communication skills, sound judgment and excellent attention to detail.
What Makes You Stand Out
- Tertiary qualification in a relevant discipline.
- Experience in a client servicing or consulting role.
- RG 146 qualification or progress towards it.
Benefits
- Professional development opportunities, interesting work and supportive leaders.
- A vibrant and inclusive culture that fosters collaboration and impact.
- Career opportunities, benefits and rewards to enhance well‑being.
Equal Opportunity Statement
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people while embracing diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, and any other characteristic protected by applicable law.
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