Posted 12 days ago
Description
Overview
Hours: 38 hours per week. Employment: Ongoing full time. Location: Glen Innes, Inverell, Tenterfield, or Armidale. Grade/Salary: Administration & Clerical Grade 4 | Salary from $84,659.00 plus super and leave loading.
About the role
The Customer Service & Admin Officer provides high quality administrative and front-line customer services, and triages customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.
We are looking for an individual who can:
- Contribute to the team and mentor other team members, participate in projects, ensure information and knowledge shared is current and accurate to enhance the information services provided to customers, and assist in supervising the team’s service delivery where appropriate
- Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity
- Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
- Provide a range of administrative services, including but not limited to board support, records management using computer systems, routine correspondence, meeting and event coordination, and procedural improvement to support the effective operation of the local team
- Collect and compile data to support information flow and inform decision making and to enable an environment of continuous improvement
- Provide feedback and information on customer service activities and manage feedback and complaint resolution processes
- Support the local area to implement plans, designed to engage with customers, and enhance the understanding of the functions of LLS
- Fulfil identified roles in biosecurity emergencies in local and state levels operations as directed by appropriate delegated managers
About you
To be successful in this role, our ideal candidate will have the following:
- You’re passionate about delivering excellent customer service experiences
- You have hands-on experience with accounts payable and financial tasks
- You’re flexible and open to travel as part of a dynamic regional role
- You collaborate well with diverse operational teams to achieve shared goals
Applying for the role
Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 pages) that addresses the following questions:
- Tell us about your experience working across teams and how you manage competing priorities.
- What financial tasks have you performed (e.g. invoicing, accounts payable)?
- How do you ensure records are accurate, up to date, and handled confidentially across different systems?
- Share your experience supporting stakeholder meetings, including preparing materials and taking minutes.
A downloadable copy of the role description is linked below for your reference.
Role Description LLS Grade 4 Customer Service & Admin Officer LLS-HRBP Ref INT17 219530 (1).PDF
Contact for more information: Alina Hodgson, Team Leader Customer Service, Mobile ,
Closing date
11:55pm Sunday, 10 May 2026
What to expect next
- You’ll receive a confirmation email
- We’ll review all applications once the ad closes
- If shortlisted, you may be invited to interview on Microsoft Teams or in person
- Further assessments may follow (e.g. written task, skills test, psychometric test)
- Reference checks will be completed for final candidates
- The preferred candidate may be required to undergo reference checks, a national police check, pre-employment medical assessment and/or other assessments as required
- A talent pool may be created for ongoing and temporary roles of the same type that may arise within the next 18 months
You can email for a confidential discussion.
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