Phone Specialist

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry.
Walser's progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey.
We don't follow, we innovate and lead.
Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas.
Walser also leads by example. We volunteer.
We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate.
That's because we live here, too.
Walser is a family-owned, family-run business that believes in work-life balance.
Walser is committed to delivering an outstanding customer experience every time – that's what drives us.
That's the Walser Way. Walser's Core Values

* Do The Right Thing – Nothing is worth compromising a relationship
* Lead By Example – Be willing to help no matter how difficult the challenge
* Display Positive Energy – A good attitude is highly contagious
* Be Open Minded – The only thing that is constant is change
Job Duties (Will Include but Not Be Limited To)

* Job duties will include but not limited to:

* Schedule service appointments
* Advise on recommended maintenance
* Confirm scheduled appointments
* Reschedule missed appointments
* Check for open recalls
* Embrace and exhibit CORE values
* All other duties, tasks and/or projects as assigned
Minimum Requirements:
* 6 months prior high volume call center or similar experience (i.e.
collections, etc.) * Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
* Must have strong customer service background
* Must have excellent verbal and written communication skills
* Must be punctual and reliable
* Must be able to meet the following daily duties:
* Telephone - 8 hours per day
* Keyboarding - 8 hours per day
* Dual computer screens
* Handle 80-100 inbound and outbound calls per day

  I have carefully read and understand the contents of this job description.
I understand the responsibilities, requirements and duties expected of me.
The Walser Automotive Group reserves the right to revise the functions and duties of the job when necessary.
I also understand that this job description does not constitute a contract or alter my status as an at-will-employee.Hireology . , Location: Minneapolis, MN - 55435
Walser Automotive Group
Full time
Minneapolis, MN 55435, US