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Red Switch Operator Job

Red Switch Operator (Job Number:440106)


SAIC currently has an opening for a Red Switch Operator to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program.

Job Description:

- This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission.
- IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department.
- Program is named "Vanguard 2.2.1" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
- This is a network specialist position within Vanguard 2.2.1, providing secure telecommunication support over the Multilevel Secure Voice network, formerly the Defense Red Switch Network (DRSN), to DoS personnel.
- Requires experienced strong communications skills when dealing with VIPs and government officials and executives.
- Support personnel will assist in establishing and maintaining secure voice calls and teleconferences, as well as fulfilling conference management functions.
- Secure telecommunication support is provided on a 24x7 basis. Must be open to the following shifts:

1. Mid shift (11:00 PM to 7:30 AM)
2. Swing Shift (3:00 PM to 11:30 PM)
3. Day Shift (7:00 AM to 3:30 PM)

Responsibilities include:

- Assist in building conferences on the secure voice system with multiple participants in CONUS, OCONUS, and other government agencies
- Assist State Operations in establishing secure voice communications or the transmission of secure data to traveling DoS personnel
- Establish, test, and monitor secure communications with aircraft
- Provides instructions to secure phone users.
- Monitors the status of critical circuits (ECC)
- Maintains official permanent records/narrative of mission support activities and trouble tickets.



Bachelors and 5+ years experience or HS and 9+ years of experience


- Telecommunication support experience
- Experienced with placing and managing calls using STE, vIPer, and VoSIP
- Experienced with establishing conference calls between users on disparate systems such as vIPer and STE
- Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks
- Excellent communication and interpersonal skills
- Candidate must be qualified for a TS/SCI clearance

Desired Education/Skills:

- ITIL ® Foundation certification
- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred
- Top Secret clearance

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Sep 14, 2018, 12:27:35 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: On Call
Schedule: Full-time
Full time
Washington, DC 20001, US