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CRM-IT UX Lead


 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

A Salesforce Lighting user experience “solution engineer” with 3-5 years of experience who will lead execution of the business UX intent on the Enterprise CRM Platform, mobile apps, Intranets, and Web applications. Responsibilities includes interfacing with business partners to ensure platform scalability and continuity of user experience from Sales, Service and Marketing across the platform. The person will work hand in hand with the business UX lead to create to execute on the vision statement from the business User Experience leads.

This role will also be responsible for developing User Experience guidelines based on the flexibility of the LDS platform.

The best candidate will possess outstanding creativity, a highly detailed nature, and the ability to help define and solve complex user interface problems.

 

Required Qualities/Skills:

  • Mastery of the interactive Development Process - Thorough knowledge and experience planning, documenting and leading interactive projects (Web, Mobile App, Intranet, Web App). Immersed in UX best practices.
  • Experience working with business counterparts to drive UX/UI solutions within Lightening experience, needs strong communication skills.
  • A strong technical background working with Lighting Design system and Salesforce Lighting Bolt framework including experience in apex, java, etc.
  • Work collaboratively with technical developers and business partners to bring UX vision to reality
  • Facilitate internal team communication, bridging the gap between visual design, functional development, and content strategy. Communicate the value of these disciplines to business partners. Grow the platform from UX perspective based on business sourced feedback and research metrics
  • Experience At least 2-3 years’ experience as or related user experience in Web Development. Demonstrable experience with information architecture for websites and applications

 

Education - Degrees/Certificates:

  • Education BA or higher expected but not required if work experience and samples are stellar
  • Typical degrees: • Human-Computer Interaction (HCI) • Graphic Design •Psychology

Communications • Computer Science

 

SF: LI-CC1

EOE M/F/D/V

 

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