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Video Request Coordinator, 3rd Eye t517

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can and 3rdEye – One Vision — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover’s commitment to operational and technical excellence makes it the world leader in the Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment markets. Dover is traded on the New York Stock Exchange under DOV. Learn more at www.dovercorporation.com.

 

Operating Company:  Environmental Solutions Group - 3rd Eye

Location:  Houston, Texas

Department:  Operations

 

Position Summary: 

Investigate customer video requests in a timely manner using a variety of computer based methods including but not limited to Google Maps and Google Street View. Once request is understood and investigated fully, employee would be responsible for downloading the corresponding videos needed for the request, as well as responsible for uploading them, reviewing them for accuracy, and sending them to the requesting customer. Role requires good note taking, ability to follow direction, generalized computer knowledge, savvy email use, and generalized customer service skills.

 

Roles and Key Responsibilities:

  1. Ability to type at minimum of 40 words per minute.
  2. Ability to use Google Maps to quickly pinpoint locations and follow vehicle trails.
  3. Ability to work quickly and effectively in Google Chrome while monitoring and downloading videos.
  4. Experience with the Microsoft Office suite including Outlook, Word, and Excel.
  5. Must be able to multitask while handling multiple customer requests simultaneously. 
  6. Effectively and professionally communicate with customers via phone and email.
  7. Basic math skills and the ability to quickly convert time between time zones and from UTC.
  8. Able to deal with a stressful work environment, daily deadlines, and a constantly changing schedule.
  9. Must be able to quickly learn commercial vehicle platforms in the waste and recycling industries.
  10. Must be detail oriented with a thorough approach to note taking and documentation.
  11. Must be a self-starter with a “can do” attitude looking to be a team player.

 

Requirements:

Knowledge:  Basic math skills. Able to communicate with customers via email or phone.  Type at a minimum of 40 wpm.  Work efficiently on a personal computer with Microsoft Office, Google Maps, and Google Chrome.

     

Note: Supersedes All Preceding Job Descriptions:

The above job description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of job functions or requirements.

 

 

 

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Texas : Houston || Americas : United States : Texas : Katy

Sub Division : AWTI

Job Requisition ID : 21025

Company
Dover Corporation
Posted
10/14/2018
Type
Full time
Location
Houston, TX 77001, US